Highlights from Our Latest Master Class
Every support request, delayed response, or missing detail tells a bigger story about how teams interact with their ERP system. We know that even the most advanced manufacturing and distribution environments struggle with maintaining fast, consistent, and accurate support workflows.
That’s why our latest Rover ERP Master Class focused on one of the most exciting enhancements we’ve introduced:
The Rover AI Technical Support Assistant.
From accelerating response times to improving documentation lookup to enabling 24/7 support, this new tool is designed to supplement your support experience—not replace it. In this session, we walked through how the AI assistant works, how it integrates with Rover ERP and Docs, and how teams can leverage it to work smarter every day.
Here’s what we covered — and why it matters.
Why the AI Support Assistant Matters
Traditional support often relies on:
- Long email threads
- Manual searches through documentation
- Waiting for engineering resources
- Missing context or incomplete information
The new AI Support Assistant helps solve these challenges by providing a centralized, intelligent way to surface answers instantly.
When a user asks a question—either through Docs or by emailing support—the assistant searches the Rover documentation, gathers relevant knowledge, and returns it immediately. You still get a live engineer and a real support ticket, but now with faster context and cleaner communication.
It’s support with superpowers.
Two Ways to Access the Assistant
1. Via the Documentation Portal
On docs.zumasys.com, users can now open the AI assistant from the bottom-right corner.
Ask a question like:
- “How do I void a check?”
- “Which program receives RMAs?”
The assistant returns:
- Relevant documentation
- Step-by-step guidance
- Direct links to commands such as Checks E2, Checks P5, RMA E, and more
This is perfect for quick lookups, onboarding new users, and accessing knowledge without navigating dozens of pages.
2. Via Email to Support
When you email help@zumasys.com, the request is now reviewed first by the AI assistant.
It will:
- Provide automated suggestions based on documentation
- Identify missing details
- Clarify whether your question involves a custom (C-modified) program
- Still create a support ticket for the engineering team to respond
This means faster clarity and better ticket quality from the start.
Standard Assistant vs. Rover AI (Your Own AI)
The Master Class also introduced the next level:
Rover AI — a dedicated AI trained on your environment
While the standard Support Assistant works only with documentation, Rover AI can be configured to access:
- Your ERP data
- Your customized programs
- Your business logic
- Your permissions and datasets
- Your historical activity
This unlocks powerful use cases like:
- “Show me all open sales orders for Customer A.”
- “What were our top shipped items last month?”
- “Explain how our custom SOCE tax logic works.”
Best of all — access can be restricted by dataset (SO, AR, AP, etc.), so users only see what they’re allowed to see.
Real-World Ways This Helps Teams
Customers are already seeing major benefits:
- Instant answers for common configuration and usage questions
- Reduced support backlogs from fewer repetitive inquiries
- Better onboarding through self-guided learning
- True 24/7 availability—critical for global operations
- Safer support through guardrails that prevent hallucinations and enforce documentation accuracy
Whether you’re troubleshooting, learning the system, or exploring new features, the AI assistant becomes the first line of insight.
Best Practices for Getting the Most Value
- Work Order Progress Tracking: Monitor operations, completion dates, and capacity loads.
- Scheduling Groups Dashboard: View all departments or cells in one place for quick rescheduling.
- Alternate Routing & Work Center Controls: Enable flexibility without losing oversight.
- Issue Code Tracking: Analyze delays and production challenges by category.
- Capacity Reporting: Identify over- or under-utilized work centers to balance workload.
To maximize the benefits, we recommend:
- Use the Docs assistant for quick lookups
- Include detailed context when emailing support
- Leverage Rover AI if you want answers based on your specific data and modifications
- Update internal procedures by adding them to your own Rover AI instance
- Train teams to search first, then escalate
Teams that adopt these workflows see support become dramatically faster and more consistent.
One Last Thought
Great support shouldn’t slow you down. With the Rover AI Support Assistant, users gain immediate access to documentation, guidance, and troubleshooting—while still having full access to our engineering team for complex needs.
Rover ERP gives you the visibility, intelligence, and responsiveness needed to keep your operations running smoothly.
Want to learn more about the Support Assistant or Rover AI?
Visit roverdata.com or reach out to our team to schedule a walkthrough.
